Managed services:
continuous operation with SLAs
We take charge of providing, managing, and monitoring the client’s infrastructure and solutions to ensure continuity, address changes, and prevent incidents.
General Benefits
Less operational burden for the internal team
Your internal team is freed from operational tasks to focus on strategic initiatives.
Sustained availability and risk control
Risk control and guaranteed continuity with clear, measurable SLAs.
Optimization of resources and costs
Convert CAPEX into predictable OPEX. Operational efficiency with no on-premises infrastructure investment.
Continuity with organized and measurable processes
Orderly operation under ITIL best practices with clear metrics.
Security as a Service
Managed cloud security service that protects the most critical attack vectors without additional hardware and with rapid adoption. Proactive defense "before, during, and after" a threat, combining the global intelligence of Cisco Talos.
DNS Monitoring — Cisco Umbrella
First line of defense in the cloud. Blocks phishing, malware, and C2 communications before connections are established, protecting internal and remote users without VPN.
Email Threat Defense — Cisco ETD
Native protection for Microsoft 365 and enterprise email. Detects spam, malware, BEC, and malicious links in inbound and outbound emails.
Service Policies
Essential
Basic monitoring, monthly reports, and standard policies.
Advantage
Real-time alerts, 24/5 support, and personalized management.
Premier
24/7/365 monitoring and response, forensic analysis, full policy management, and compliance support.
Cloud Unified Communications (UCaaS)
A robust, secure, and scalable solution built on the global Cisco Webex platform. Designed for medium and large companies seeking to modernize their corporate telephony and enable hybrid work.
Key components
Service Policies
Essential
Basic monitoring, monthly reports, and standard policies.
Advantage
Real-time alerts, 24/5 support, and personalized management.
Premier
24/7/365 monitoring and response, forensic analysis, full policy management, and compliance support.
5 Differentiators
Leading Cisco Webex technology
Globally recognized platform
Proactive 24/7 service
Continuous monitoring and high availability
Reduced costs
UCaaS model, CAPEX to predictable OPEX
Centralized visibility
Management from Webex Control Hub
Secure scalability
Growth without operational impact
Omnichannel Cloud Contact Center (CCaaS)
Solution designed to improve customer experience (CX) and maximize results. It combines omnichannel capabilities, artificial intelligence, enterprise security, and scalability in a SaaS model.
Drives business results
- Sales conversion
- Revenue growth
- Customer retention
- Customer satisfaction (CSAT)
Centralized monitoring
- Visibility of agents and supervisors
- Multiple locations and systems
- Real-time KPI indicators
- Advanced analytics for decisions
WEBEX CONTACT CENTER ENTERPRISE
Scalability and Security for Large Enterprises
- Support for up to 36,000 simultaneous agents
- Integration with CRM and WFO platforms
- Extensibility through open APIs
- Implementation in 10 business days or less
- Seamless migration from on-premises solutions
- FedRAMP® authorization (U.S. government sector)
Voice Channels
Digital Channels
Service Policies
Essential
Basic monitoring, monthly reports, and standard policies.
Advantage
Real-time alerts, 24/5 support, and personalized management.
Premier
24/7/365 monitoring and response, forensic analysis, full policy management, and compliance support.
Adoption, value, and continuous growth
Enter Adoption Services accompanies organizations throughout the lifecycle of their technological solutions, ensuring real adoption, operational continuity, and sustained growth.
Complete lifecycle with Cisco L-A-E-R
Land — Preparation for success
From the start, we ensure the solution aligns with business priorities, establishing a Customer Success Plan, use cases, and value metrics to accelerate results from day one.
Adopt — Use case-based adoption management
We lead adoption through enablement focused on priority use cases, continuous support, and usage monitoring, ensuring that implemented features translate into concrete results aligned with business goals.
Expand — Growth and continuous value management
We identify and develop new value opportunities through additional use cases, unexploited features, and expansion to other business areas, aligning the solution's evolution with the client's strategic goals.
Renew — Continuity and value management
We consolidate usage, adoption, and results metrics to demonstrate the solution's value. This allows the client to determine the next step: scaling to new capabilities or maintaining operational continuity, always aligned with their business goals.
What does it solve for your company?
Knowing if you are really taking advantage of the solutions you acquired
Gaining real value from your technology investment
Having clear visibility of usage and adoption
Optimizing license management
Avoiding cost overruns due to inefficient usage
Aligning technology with your business objectives
Making data-driven decisions, not assumptions
Ensuring solution continuity based on results
Plan Levels
Essential
The Essential plan includes use case enablement, usage visibility, and quarterly reviews to start generating value.
Premier
The Premier plan includes everything in Essential, plus continuous strategic LAER-based management, objective alignment, business outcome definition, growth identification, and ongoing support.
Notes: The methodology and service scope may vary depending on the amount of acquired solutions and/or on-site training.
5 Key Benefits
Greater visibility into solution usage
Optimization in license management
Alignment of technology with business objectives
Data-driven decision making
Continuous value generation over time
Why work with us for Managed Services?
Experience as an integrator
Managed services integrator and operator with over 34 years in the market.
Cisco best practices
Alignment with Cisco certified frameworks and best practices.
Proactive monitoring
Complete visibility and 24/7/365 specialized support from our NOC.
A single partner
Support throughout the solution's lifecycle. From implementation to renewal.
Want to learn more about our Managed Services?
Speak with an Enter specialist and discover how we can transform your operation.