Specialized engineers with extensive IT experience
Our service desk is composed of specialist engineers, who through technological tools, provides a single point of contact to customers to provide attention to incidents or requests, detect, respond, and solutions.
Our service desk is composed of specialist engineers, who through technological tools, provides a single point of contact to customers to provide attention to incidents or requests, detect, respond and effective solutions to events in the service and is governed by processes based on ITIL best practices, with the attention of 24x7x365.
NOC (Network Operations Center)
Our network operations center is formed by specialist engineers with extensive experience in IT, we take care of the monitoring of the 24×7 Infrastructure, proactive notifications, we perform analysis of infrastructure trends, customization of alarms, we have levels of services and technical and business reports, adequate based on the requirements of each of our customers.
SOC (Security Operations Center)
Do not worry about your security, from our Network Operations Center we monitor and manage your devices, software, and security applications. We are in charge of incident management, threat detection and response, 24X7 monitoring, threat containment, threat intelligence; we have ISO/IEC 27001:2013 and ISO/IEC 27032:2012 certifications.
Advanced Services Policies
Enter Advanced Services Policies provide comprehensive technical support, are intended to support our customers to maintain the continuity of their operation, administration, optimization, performance, and improvement of the acquired solution, are focused on customers with different architectures that demand personalized assistance, support for change management, monitoring and specialized technical consulting after implementation.